Class Snap

Class Snap

Monday, March 31, 2014

Integrating CUCM with CUE

Do it via command line: 

ON CUE: (obviously makes ure you have connectivity between cucm and cue first both ways) 

ccn subsystem jtapi 
ccm-manager address 142.100.64.12 142.100.64.11 
ctiport 7771 7772 7773 
ccm-manager username admin password admin (this is the jtapi username and password u configure in cucm... make sure the ctip ports in cucm and the cti route point are part of this application user and the roles are CTI Enable and CCM End User" 
exit 

ccn trigger jtapi phonenumber 7770 
application voicemail 
end 

ON CUCM: 

Just create a CTI RoutePoint and put in in a Region that has a G711 relationship with the phones that will dial the CTI RP... CUE understands G711 only... to reach it using G729 you would need to provide a transcoder to the CUE CTI RP... 

create CTI Ports (add both CTI Port and RP to the jtapi user for CUE... as mentioned above) 

Note: CUE will reload twice before it can integrate with CUCM... once done... CTI Ports and RP should show up as registered in CUCM...

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