Class Snap

Class Snap

Monday, March 31, 2014

MVA, unable to hear the MVA greeting dialing in from the pstn over a t1/e1 or fxo

make sure you've got the following:

- Remote Dest. number in cucm should match the calling pstn number
- the RD Profile should be associated to the user and have the right CSS
- The users primary line should be selected in the RD
- The user should have the primary device in the Enable Mobility option
- Reload the service
application
service mva http://192.168.1.10:8080/ccmivr/pages/IVRMainpage.vxml (cucm's ip here)
** have term mon turned on if not connecting by console and make sure the "read succeeded"

- have a voip dial-peer with the following to cucm

dial-peer voice 3000 voip
destination-pattern 3...
voice-class codec 1
voice-class h323 1
no vad
incoming called-number .
session target ipv4:192.168.1.10 (cucm's ip)

dial-peer voice 4444 pots 
incoming called-number 4444 (this is the number the pstn user would dial to access mva)
service mva
no digit-strip

voice class codec 1
codec preferencce 1 g711ulaw
codec preference 2 g729r8

voice class h323 1
h225 timeout tcp establish 3
h225 timeout setup 3

ccm-manager music-on-hold

switch-on mva in the service-parameters

Reload the router and test again.

1 comment:

  1. Hi Aamer

    Thank you for the post. I have a question here.. Are you saying that the remote destination number in CUCM should be same as incoming called-number in the dial peer on Gateway?

    Regards,
    Santosh.

    ReplyDelete