josh finke had posted a resolution to this that I believe would solve that issue, i've posted the link below.....
you'll as well need to make sure you have ur Unified CM Telephony Subsystem configured with the group and trigger and all and restart the unified ccx engine, and after u have configured the UCM Tele Subsystem, login in to CUCM and see if your CTI ports and CTI Route Point are created and registered and also check if your jtapi user that was created during the integration has the cti ports and route point in the Controlled Devices section, just to make sure that uccx and cucm are talking to each other smoothly...
https://learningnetwork.cisco.com/thread/10881
Steps from his post:
1. Create a folder named WINNT in c:
1. Copy c:WINDOWSJava to WINNT
1. Go to Cisco JTAPI Resync in the Unified CM Telephony Subsystem to install the Cisco JTAPI Client
4. Go to System>Control Center and restart Cisco Unified CCX Engine
you'll as well need to make sure you have ur Unified CM Telephony Subsystem configured with the group and trigger and all and restart the unified ccx engine, and after u have configured the UCM Tele Subsystem, login in to CUCM and see if your CTI ports and CTI Route Point are created and registered and also check if your jtapi user that was created during the integration has the cti ports and route point in the Controlled Devices section, just to make sure that uccx and cucm are talking to each other smoothly...
https://learningnetwork.cisco.com/thread/10881
Steps from his post:
1. Create a folder named WINNT in c:
1. Copy c:WINDOWSJava to WINNT
1. Go to Cisco JTAPI Resync in the Unified CM Telephony Subsystem to install the Cisco JTAPI Client
4. Go to System>Control Center and restart Cisco Unified CCX Engine
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