Had an ongoing issue with the UCCX Data Source going offline and we were using a third party wallboard application... this would result in Agents not being able to view realtime stats on the wallboard.
If you have a similar issue with a similar setup then you would want to rule out any bugs on the CCX (we had to apply a few cop files for what looked like a bug) however finally the issue turned out to be the settings on the 3rd party app ...
Basically Cisco does not support issues if you have a 3rd party wallboard using the UCCXHR User for polling (reading from the CUIC DB), it should use the UCCXWallboard User for it's queries.
If you have a similar issue with a similar setup then you would want to rule out any bugs on the CCX (we had to apply a few cop files for what looked like a bug) however finally the issue turned out to be the settings on the 3rd party app ...
Basically Cisco does not support issues if you have a 3rd party wallboard using the UCCXHR User for polling (reading from the CUIC DB), it should use the UCCXWallboard User for it's queries.
- Cisco
recommend you don’t poll faster than 5 seconds on uccxwallboard user
- If the
timers are too aggressive on the wallbaord app (like every 2 seconds) then you will face
UCCX DB crashing issues, the polling timers should be changed to poll every 5 or 10 seconds at minimum
- UCCX is not supported by TAC if a 3rd party wallboard is installed and using the UCCXHRUser as opposed to the UCCXWallboardUser.
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